Consumer Health Data Privacy Policy

01Consumer health data we collect

test results and reports from your blood, gut and DNA tests, including biomarker values and genetic and microbiome data;
your samples, and information about how and when they were collected;
health questionnaires, symptoms, goals, medicines and supplements you tell us about;
information about the tests and health subscriptions you buy, which may indicate a health interest; and
notes from conversations with our clinical team and reviewing physicians.

02Where it comes from

directly from you, when you order, complete questionnaires, activate a kit or contact us;
from our partner laboratories, including Quest Diagnostics, which test your samples;
from independent physicians who review your orders and results; and
from phlebotomists and patient service centers that collect your samples.

03Why we collect and use it

to provide your tests, results and reports;
to arrange physician review and give you clinical support;
to contact you about results that need prompt attention;
to process payments and provide receipts, including for HSA and FSA claims;
to keep our services safe, secure and working properly; and
to meet our legal and regulatory obligations.

04Consumer health data we share

We share the categories of consumer health data listed above, limited to what each recipient needs: your test orders and samples, your results and reports, and relevant health questionnaire answers.

05Who we share it with

our partner laboratories, including Quest Diagnostics and other CAP-accredited laboratories;
independent licensed physicians who review orders and results;
phlebotomy and patient service center partners who collect your samples;
our affiliates within BioHealthcare Group that provide clinical, customer support and technical services;
service providers for secure hosting, payments, shipping and communications, acting under contract; and
government authorities, where the law requires it.

We do not sell consumer health data.

06Your rights

You have the right to:

confirm whether we collect, share or sell your consumer health data, and access that data, including a list of the third parties and affiliates we have shared it with;
withdraw your consent to our collecting and sharing of your consumer health data;
ask us to delete your consumer health data; and
appeal if we decline your request.

We will not treat you differently for using any of these rights.

07How to use your rights

Email us at kv@biohealthcare.group with your request. We will confirm your identity using the details on your account, and respond within 45 days, which may be extended once by a further 45 days where reasonably necessary. If we decline your request, you can appeal by replying to our decision with "Appeal" in the subject line, and we will respond within 45 days. If you are not satisfied with the outcome of your appeal, you can contact the Washington State Attorney General at atg.wa.gov/file-complaint.